Privacy
Fractal Remote · last updated 24 September 2026
This app collects as little as it can. Your phone talks to your computer, your computer talks to your unit, and what passes between them is control messages — a preset, a scene, a knob — passed along and not written down. The demo, and the computer app on its own, need no account and send nothing about you anywhere — and a phone that opens the computer's own address on the same wifi sends nothing anywhere either: nothing leaves the room.
Everything below is about the parts that do use the internet, and each one is something you choose to turn on.
What is collected, and only if you ask for it
An account — needed to join a phone to a computer
The demo needs no account, and neither does the computer app on its own. Joining the two — so the phone can drive the unit plugged into your computer — is the one thing that does: the two ends find each other by both being signed into the same account.
A phone on the same wifi as the computer can still reach it directly, with no account and nothing signed into, by opening the address the computer shows.
| What | Why |
|---|---|
| Your email address | To sign you in, and to reset a password |
| Your password | Stored as a hash. It is never readable, by us or anyone. |
The commands between your phone and your computer pass through a relay while you are connected this way — a preset change, a scene, a knob. They are passed along, not written down.
Unlocking the full version — only if you buy it
The unlock is a one-time purchase. On a phone it is made through the App Store or Google Play, and in a browser through a checkout run by RevenueCat and Stripe. Your card details go to them and never to this app or its builder.
RevenueCat keeps the record of the purchase so the unlock follows your account to your other devices. It holds which account or device made the purchase, when, and through which store — not your name, card or address. Apple's, Google's and Stripe's own privacy policies cover the payment itself.
Your setlists — only if you are signed in
So the setlist you built on the couch is on your phone at the gig. It holds the names and order of the songs you saved and which presets you starred. Nothing else about your presets, and no audio of any kind.
Bug reports and suggestions — only when you press Send
There are two kinds and they carry different things, deliberately.
| Something is broken | Suggest feature | |
|---|---|---|
| What you wrote | yes | yes |
| Your email, if you typed one | optional | optional |
| App version, your unit, your OS, screen size | yes | yes |
| The debug log | yes, and you can turn it off | never |
The log is a record of what the app did — buttons pressed, requests made, errors. It is gathered the moment you press Send and at no other time, you can read the whole thing first, and you can send the report without it. A suggestion never carries one, and the database itself refuses to store one against a suggestion.
The log holds no preset contents, no audio, no account details, and nothing else you have typed into the app.
What is never collected
- No analytics and no tracking of any kind. There is no analytics service in this app, no advertising identifier, and no third-party tracking code. Nobody is counting your screens or your sessions.
- No location. Never asked for, never read.
- No contacts, photos, camera or microphone. None of them are used.
- No audio. This app sends control messages to your unit. It does not record, stream or process sound.
- Nothing is sold or shared with anyone for advertising or any other purpose.
Where it is kept, and who can see it
Purchase records are kept by RevenueCat. Accounts, setlists and reports are stored with Supabase, on servers in the United States. Every row is behind rules that tie it to the account that made it. Bug reports can be written by anybody and read back by nobody through the app — only by the person who builds it.
The desktop apps check for their own updates from GitHub, and the phone app checks for updates from Expo. Both are ordinary download requests.
How long it is kept
- Your account and setlists — until you ask for them to be deleted.
- Bug reports — until the problem is fixed and long enough afterwards to be sure, then deleted.
Deleting your data
Email justinnewbold@gmail.com and say what you want removed — your account, your setlists, a report you sent, or all of it. No form and no account needed to ask. It will be done and you will get a reply confirming it.
You can also delete your setlists from inside the app at any time without asking anyone.
Children
This app is for people with guitar hardware and is not directed at children under 13. No account is knowingly created for one. If you believe a child has signed up, email the address above and it will be removed.
Changes
If what this app collects ever changes, this page changes with it and the date at the top moves. Anything that would collect materially more than the above would be announced in the app before it happened, not buried here.
Who to ask
Fractal Remote is built by Justin Newbold. justinnewbold@gmail.com